Our Shipping Process

Shipping Policy

At The Great Pet Store, we are committed to delivering your orders safely and efficiently. Please review our shipping process and delivery timelines below.

Order Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays) after your order is placed. Once your order has been processed and prepared for shipment, you will receive a confirmation email with tracking information.

Please note that during high-demand periods, holidays, or promotional events, processing times may take slightly longer.

Shipping & Delivery Time

We currently ship using trusted carriers including:

UPS
FedEx

After your order has been processed, the estimated shipping and handling time is typically:

7–10 business days
In some cases, delivery may take approximately 14–15 business days depending on your location, carrier delays, customs processing, weather conditions, or peak shipping seasons.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Tracking updates may take 24–72 hours to appear after shipment.

Incorrect Address Information

Please ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by customers.

Delayed or Lost Packages

While we work closely with UPS and FedEx to ensure timely deliveries, occasional delays may occur that are beyond our control. If your package is delayed or appears lost, please contact our support team for assistance.