We’re Here for You & Your Pets
Have a question regarding your order, shipping, or product sizing? Reach out through any of our direct channels below or send our concierge team a message.
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7901 4th St N, Ste 300, FL 33702
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Frequently Asked Support Questions
Where is my tracking number?
Tracking links are automatically dispatched via email once your label is scanned at our logistics center. Please allow 12–24 hours for carriers to populate live scan updates.
How does the 30-Day Wag Guarantee work?
If you or your pet are not completely thrilled with our products, email sales@thegreatpetstore.com within 30 days of delivery for a prompt, hassle-free refund.
Can I modify my shipping address?
Because our warehouse begins dispatching quickly to meet our 5:00 PM ET cutoff, please call or live chat with us immediately to update your shipping information.